ALWAYS DOING MORE
OUR TEAM
DR. JAY
The saying “still waters run deep” may have been written to describe our Practice Owner, Dr. Jay Thrush. This quiet, reflective human is a rare combination of heart, intelligence, curiosity and highly refined skills. He’s also a romantic who moved to Ontario to join the love of his life in building the dream that would become Forty Creek Animal Hospital. Born and raised in Alberta, he earned his veterinary degree in Saskatchewan and built a thriving practice in Manitoba before moving eastward. He feels that this journey has brought him to exactly where he was meant to be and doing what he was meant to do. In his 30+ years of experience, Dr. Jay has cared for thousands of animals with a uniquely direct but tender expertise for pets and those who love them. In doing so, he has built a philosophy that assisting animals in need is fundamentally about building relationships with their people. He lives this daily in his practice, whether doing a healthy puppy check or performing life-saving surgery. Dr. Jay is humble and authentically kind to the core, inspiring those around him to dig deep, do better and look at every situation through empathetic eyes. With his calm demeanor, fine-tuned wisdom, and advanced skill set, both you and your pet can trust that you are in good hands with Dr. Jay.
DR. TINA
When we were searching for a veterinarian to join our core team, we knew that compassion, understanding, kindness and well-rounded medical experience were the qualities that we couldn’t go without. We had no idea we could find all of those and add the ability to truly meet people where they’re at and the desire to continually elevate the care and service pets and people deserve. We are very proud to introduce our Medical Partner, Dr. Tina Gagnon. She’s a 2010 Ontario Veterinary College top graduate with a special interest in internal medicine, surgery and wellness care. Whether your pet needs immediate attention, long-term care or a “stay-well” visit, Dr. Tina will be there by your side to laugh, smile and even share tears during your pet’s lifetime. She is a familiar face in the town of Beamsville and knows and loves our community. We couldn’t be happier to work alongside and collaborate with Dr. Tina to provide your pets with outstanding care and you with sound, trusted advice.
Lisa, Hospital Director
There is a heart that beats at the centre of Forty Creek Animal Hospital and she is named Lisa Milan. Equal parts love, kindness, empathy, authenticity, vision and brains, Lisa brings a focused passion to veterinary medicine that elevates everything we do. Leading by integrity and example, she inspires our team to reach further in our advocacy for animals, ourselves and each other. As our Hospital Director and Chief Wellbeing Officer, Lisa inspires a cohesive efficiency that empowers our team to provide the highest quality care to the pets we serve and the people who love them. With positive practice culture at the heart of her work, she builds intentional connection and trust that makes everyone – whether pets or people – feel safe, seen and cared for when they come to Forty Creek Animal Hospital. Lisa is a warm and constant presence in every corner of the hospital for pets and their people. She’ll greet, reassure and guide you about your pets’ care and well-being. She’ll also keep a watchful “mama bear” eye over your pets, offering her calm presence and warm snuggles throughout their care.
SONIA, Client Services Manager
Have you ever seen a room light up when someone is in it? Well, that’s what happens in the presence of our Client Services Manager, Sonia. She has been providing compassionate care and service in veterinary hospitals for over 20 years, and she is excited to meet you and your pets at Forty Creek Animal Hospital. Not only will she laugh with you at the stories you’ll share about your pets, but she’ll remember them the next time you’re in. Her mission is to be highly attentive to what’s important to you and your pets (and squish as many cats as possible). Her cheerfulness is contagious, and that’s why she’ll be the first person you meet when you walk in.
Melena, VT
The moment we met Melena, we knew there was something so special about her connection to pets, people, and the veterinary community. She lit up when we explained our vision of Forty Creek Animal Hospital and shared that she’s been “training for this level of kindness, communication and care her whole life”. She is hyper-focused on listening to the needs of others and determining the simplest ways of providing solutions while staying connected to our pet owners, doctors, or care team. She has vast knowledge in patient care, nutrition and triaging and continues to elevate her skills and our team every chance she gets. Melena is our Veterinary Technician, and she can’t wait to meet you.
STEPH, RVT
There is a light that beams from Steph and you can see it in every detail of her work as a Registered Veterinary Technician. Whether she is nursing your pet back to health, monitoring surgical anesthesia or giving snuggles in the exam room, Steph can be trusted to give top-notch care to every creature she interacts with. Steph has a calm demeanor, authentic “silent laugh”, and is highly attentive to smallest details. She is equal parts kindness, caring and understanding – and these superpowers are what make her a great addition to the Forty Creek Care Team. We (heart) Steph and we think you will too!
RACHEL, RVT
Rachel’s observant nature and calm presence make her a wonderful complement to our team. After previously working in emergency and specialty hospitals, she’s found her home at Forty Creek Animal Hospital as a Registered Veterinary Technician, where her bright mind and lighthearted humor bring a special energy to our clinic. With a kind and focused approach, Rachel ensures that every patient receives the care and attention they deserve. She listens closely, cares deeply, and makes our team howl with laughter with her impeccable wit. One thing she loves to do: Get creative! Drawing a picture on your pet’s exam room door (that matches their name)—is just one of the many ways she makes each visit special. We’re lucky to have her, and your pet will be, too.
Vivian, RVT
Vivian has a way of making everyone—pets and people alike—feel at ease. Warm and engaging, she’s the one you’ll want to talk to when navigating a treatment plan for your pet or preparing for upcoming surgery. Her passion for educating and empowering pet owners is evident in everything she does as a Registered Veterinary Technician. She listens, guides, and reassures, offering advice that comes from years of experience and a deep love of human companions. She has a thirst for knowledge and enjoys every aspect of the vast role that veterinary technicians provide. When your pet is in our care, Vivian is like a mom—watchful, nurturing, and always making sure they’re comfortable. She leads with gratitude and empathy, making her a true gem at Forty Creek. We can’t imagine our team without her, and once you meet her, you’ll understand why.
Nikki, Patient Care Coordinator
Nikki is the cheerful face you’re greeted by when you arrive for your pets’ visit- and she’s been prepping for your visit all day! Serving as our Patient Care Coordinator, Nikki brings years of experience behind her. She walks beside you through every step of the appointment, making sure both you and your pet feel comfortable, heard, and cared for. Nikki has a special interest in pet nutrition and behaviour. She takes the time to explain treatment plans, answer questions, and help everything make sense, so you never feel rushed or overwhelmed.
Outside the clinic, Nikki’s heart is just as full. She’s a lifelong sports lover and proud Buffalo Bills fan, tough enough to take on women’s boxing and hockey, yet gentle enough to paint beautiful scenes inspired by nature. At home, she’s happiest with her Australian Shepherd, Rookie, and her beloved Conures (yep, she’s a bird-nerd!) Prepared, organized, and always in your corner —Nikki has a way of making even the day feel a little lighter. We can’t wait for you to meet her! Fun fact: Lisa and Nikki worked together in Burlington many moons ago—and have been good friends ever since!
Casey, RVT
There’s a thoughtfulness about Casey that you can spot a mile away. Whether she’s preparing for surgery, nursing a patient, supporting a team member, or admitting your pet into the hospital, she’s always looking for ways to level-up her care game. Gentle, quick-thinking, and deeply dedicated to the profession of pet-loving, Casey approaches every patient with calm confidence and genuine compassion.
Casey has been a Registered Veterinary Technician for many years and brings a wealth of experience to the Forty Creek family. Her background includes emergency medicine, general practice, and advanced work alongside a veterinary dental specialist—experience that gives her a well-rounded, detail-driven approach to patient care.
Outside of the hospital, Casey’s love for animals extends far beyond cats and dogs. She enjoys designing and maintaining bio-active terrariums—home to newts, geckos, and salamanders… oh my! When she’s not tending to tiny ecosystems, she’s spending time with her two mixed-breed pups: Eladora, a Lab mix, and Wynter, a Pointer mix—proof that her heart belongs to pets of all shapes, sizes, and pedigrees. We can’t wait for you to meet her!
